REQUENTLY ASKED QUESTIONS (FAQs)

What Does "SOLD OUT: Please call the Ticket Office for availability updates" mean?
Is the Ticket Office@Zellerbach Hall a Ticketmaster outlet?
Why can't I find information on [fill in the blank] event on your site?
Can I bring food, blankets, coolers, etc into the Greek Theatre?
I can't use my tickets. Can I return them and get a refund?
My companion wasn't able to join me for the performance. Can I give you back her ticket? Can you re-sell it?
I bought the wrong date for [fill in the blank]. Can I exchange my tickets for another day?
Where can I park in Berkeley without losing my mind?
What happens if I arrive late to the performance hall?
What happens if I don't have my ID at the door for my discounted tickets?
Can I bring children to events? Do I have to pay for them?


Here's some answers to the questions we field the most. If you don't see your question here, please contact us at www@calperformances.org or tickets@calperformances.org and we'll be able to answer personally.

What Does "SOLD OUT: Please call the Ticket Office for availability updates" mean?
While we can never guarantee that seats will open up, it is possible that if you come to the performance the night or day of the show, a few tickets might be available at that time. Sometimes, the artist or other complimentary ticket holders may release their tickets at the last minute.

So if you absolutely, positively have to see a sold out event, check back with our Ticket Office a couple of days before the performance to see if anything has opened up. Or, better yet (because most seats don't open up until the very last minute), come the night or day of performance and get in line at the Ticket Office window for any releases. We can't guarantee you will be successful and only you can decide if it's worth the risk, but we wanted you to know all your options.

Is the Ticket Office@Zellerbach Hall a Ticketmaster outlet?
No. However, some of our renters choose to sell tickets through the Ticketmaster system. When this is the case, the Ticket Office@Zellerbach Hall will sell Ticketmaster tickets at the ticket office windows only (no phone sales). Please note that these tickets are non-refundable, non-exchangeable, and not reprintable by the Ticket Office@Zellerbach Hall. If you have any issues regarding Ticketmaster tickets, even those purchased at the Ticket Office@Zellerbach Hall, please contact Ticketmaster Customer Service at 415.421.TIXS or 510.625.TIXS.

Why can't I find information on [fill in the blank] event on your site?
In addition to being one of the world's finest presenters of the performing arts, Cal Performances and Student Musical Activities (CPSMA) also manages several of the performances stages on the UC Berkeley Campus, including Zellerbach Hall, the Greek Theatre, and Wheeler Auditorium. These performance spaces are often rented out to other University groups and public organizations or event promoters throughout the year, including Another Planet, Live Nation, the Berkeley Symphony Orchestra, and many others. Some of these organizations also contract with the CPSMA Ticket Office on campus to sell tickets for their events as well.

Additionally, for various reasons, not all events are available online. If the event you are looking for is not on the Calendar of Events, feel free to contact the Ticket Office at tickets@calperformances.org or 510.642.9988 to inquire about ticket purchasing options.

Can I bring food, blankets, coolers, etc into the Greek Theatre?
For concert events, food is permitted in paper or plastic bags. There is also a variety of food available there, ranging from french fries and other snacks to burgers, burritos, grilled chicken, and veggie burgers. For the comfort and safety of everyone the following items are not permitted into the venue: large backpacks, large blankets, alcohol, cans, bottles, ice chests, picnic baskets, lawn furniture, weapons of any kind, umbrellas, pets. Cameras and any recording devices are not allowed. The Greek Theatre is a non-smoking facility. All patrons are subject to search before entry.

I can't use my tickets. Can I return them and get a refund?
No. All ticket sales are final.

My companion wasn't able to join me for the performance. Can I give you back her ticket? Can you re-sell it?
No. All ticket sales are final.

I bought the wrong date for [fill in the blank]. Can I exchange my tickets for another day?
No. All ticket sales are final.

Where can I park in Berkeley without losing my mind?
If it's any consolation, we here at the Ticket Office@Zellerbach Hall struggle daily with this question as well! Our parking page has locations of where to park for events. And because conflicting events can often occur on the UCB campus, be sure to check for parking alerts associated with individual events for advance notice of when parking availability will be especially impacted. We also have suggestions for taking public transportation located on the site as well.

What happens if I arrive late to the performance hall?
Unfortunately, it usually means that you will have to wait to take your seat until intermission, or at an appropriate interval in the program, as requested and advised by the artists. While we do have a monitor in the lobby of Zellerbach Hall to watch the action on stage while you wait, nothing compares to the real thing. So because parking can be difficult to find in Berkeley close to curtain time, we encourage you to arrive 30-40 minutes prior to an event to ensure that you are in your seat before the curtain rises.

What happens if I don't have my ID at the door for my discounted tickets?
Because we do so much of our ticket selling conveniently over the phone, checking your UCB, senior, or other student ID at the door is the easiest way for us to actually verify eligibility. If you forget your ID, we will have to ask you to visit the Ticket Office window before you take your seat and change your ticket to full price. We'd hate for you to miss a single moment of the exceptional performances on our stages, so please, before you head for the concert hall, remember to tuck your applicable ID in your wallet.

Can I bring children to events? Do I have to pay for them?
All patrons, regardless of age, must have a ticket to enter the theater.
Most performances are not recommended for children under the age of seven; please check with the Ticket Office if you are unsure if a performance is appropriate for younger audience members. As a courtesy to others, parents or guardians may be asked to remove children creating a disturbance during the performance.

CalPerformances, U.C. Regents, 1998 – 2015
General Questions: tickets@calperformances.org
Website Comments: www@calperformances.org
University of California Berkeley