Patron Information

Accessibility
All venues are wheelchair accessible. Please contact the Ticket Office directly to purchase accessible seating. Persons who wish to request additional disability-related accommodations, including sign language interpreters, should contact the Ticket Office at 510.642.9988 at least two weeks in advance of the performance to ensure best possible arrangements. Patrons using a TTY, please contact us via California Relay Service by dialing 711 or (800) 735-2929.

Will Call
All ticket orders received less than 10 days prior to the performance will be held at Will Call, which opens one hour prior to curtain.

Late Seating
Latecomers will be asked to wait in the lobby until intermission or an appropriate interval in the program, as designated by the artists. Please see Parking Alerts for event specific information that may assist you in arriving to the theater on time.

Lost or Misplaced tickets
Can't find your reserved seat tickets? Call the Ticket Office at 510.642.9988 and we will have duplicate tickets waiting for you at Will Call. Photo ID will be required for pick up. General Admission tickets and any tickets purchased through TicketMaster can not be reprinted. Duplicate tickets cannot be mailed.

Refunds
Due to the nature of the performing arts, programs and artists are subject to change without notice. Refunds are given only in the case of event cancellation. Handling fees not refundable.

Children
All children age two and older must have a ticket. Please inform the Ticket Office if you will be attending with a child so we may help you make the best seating selection.

Please Note
Cameras and recording devices are not permitted in any performance facility

Escort Service
If you wish to have the Campus Escort Service provide you with an escort to your car following a performance, please notify the House Manager at the end of the performance.